Privacy Policy
Zoe respects your privacy. This policy explains what information we collect when you use our store, why we collect it and the choices you have.
Information we collect
- Details you give us: your name, email address, phone number and delivery address when you place an order or create an account.
- Order information: the products you buy, the amounts paid and your delivery preferences.
- Technical information: your device, browser and how you use the site, collected through cookies and similar technologies.
We do not store your card details. Payments are handled by licensed payment providers, and your card information goes directly to them.
How we use your information
- To process, deliver and support your orders.
- To send order confirmations and delivery updates.
- To answer your questions and requests.
- To improve our products, our store and your experience.
- To send you offers, only where you have agreed to receive them. You can unsubscribe at any time.
Who we share it with
We share only what is needed with the companies that help us run the store: payment providers, delivery and fulfilment partners, and the technology services that host the store. We do not sell your personal information.
Cookies
We use cookies to keep your cart, remember your preferences and understand how the store is used. If advertising or analytics tools are active, they may set their own cookies. You can control cookies in your browser settings.
How long we keep it
We keep order records for as long as the law and our accounting obligations require, and other information only for as long as it is needed for the purposes above.
Your choices
You can ask us for a copy of your information, ask us to correct it, or ask us to delete your account. Email zoe@empowerkw.com and we will respond as soon as we can.
Changes to this policy
We may update this policy from time to time. The current version is always on this page.
Contact
For any privacy question, email zoe@empowerkw.com.